Frequently Asked Questions
These are frequently asked questions – with answers – related to your water/sewer utility billing account. If your question is not answered here, please contact our Billing Department at (253) 630-9900 option 3.
How often do you bill?
Every two months, for both residential and non-residential customers.
Is my water meter read every billing period or is water use estimated?
We do not estimate meter readings. All residential and most non-residential meters are radio-read meters allowing us to get accurate readings every billing period.
What is the $16.00 charge on my first bill?
Your first bill will include a one-time charge of $16.00. This is an administrative fee for change in ownership on an existing service location.
Will you accept payment arrangements for my water/sewer bill?
No. All customers are given ample time to pay their bills and are expected to keep their accounts current. We understand that occasionally a customer may run into financial problems. If this happens to you please call our Billing department to speak to a customer service representative. We have provided a list of agencies that may be able to help here.
Do you accept payments by credit card, debit card, or electronic check?
Yes. Invoice Cloud, a third party vendor, provides our customers with an automated payment service that accepts Discover, Mastercard, Visa, and electronic checks. Access your account online to make a one time payment or to set up an account that will allow you to schedule future payments, see your water/sewer account history, and to receive your bills electronically.
Can I have my water/sewer bill paid through an automatic deduction from my bank account?
Yes, with Soos Autopay. Complete our Autopay form and return it to us with a voided check or a deposit slip from your savings account. It usually takes three to four weeks to set your account for the initial withdrawal.
Do you offer E-billing?
Yes, it is easy to receive your water/sewer bill electronically. Access your account online and follow the instructions to start receiving your bills electronically. Save a tree!
I have a water leak, can you help?
You are responsible for repairing any water leaks on your side of the water meter. You may need to call a plumber to help with repairs. If the leak is in the line between the meter and the house, you may be eligible for a one-time adjustment to your water bill. If the leak is inside your home then you are responsible for the entire water bill.