Frequently Asked Questions

Every two months, for both residential and non-residential customers.

We do not estimate meter readings. All residential and most non-residential meters are radio-read meters allowing us to get accurate readings every billing period.

Your first bill will include a one-time charge of $16.00. This is an administrative fee for change in ownership on an existing service location.

No. All customers are given ample time to pay their bills and are expected to keep their accounts current. We understand that occasionally a customer may run into financial problems. If this happens to you, please call our Billing department at 253-630-9900 option 3 to speak to a customer service representative. See a list of agencies that may be able to help (PDF).

Yes. Invoice Cloud, a third-party vendor, provides our customers with an automated payment service that accepts Discover, Mastercard, Visa, and electronic checks. Access your account online to make a one-time payment or to set up an account that will allow you to schedule future payments, see your water/sewer account history, and to receive your bills electronically.

Yes, with Soos Autopay.  Complete our Autopay form (PDF) and return it to us with a voided check or a deposit slip from your savings account.  It usually takes three to four weeks to set your account for the initial withdrawal.

Yes, it is easy to receive your water/sewer bill electronically.  Access your account online and follow the instructions to start receiving your bills electronically.  Save a tree!

You are responsible for repairing any water leaks on your side of the water meter.   You may need to call a plumber to help with repairs.   If the leak is in the line between the meter and the house, you may be eligible for a one-time adjustment to your water bill.  If the leak is inside your home then you are responsible for the entire water bill.

Soos Creek does not fall under the authority of the state Utilities and Transportation Commission.  We are governed by a Board of Commissioners comprised of five publicly elected citizens living within our service area. The Board's authority resides in State law RCW 57.08.005 (PDF).