Payment Options
Soos Creek's Utility Billing Department is available between the hours of 8 am and 5 pm Monday through Thursday, and between 8:30am and 4pm on Friday. Our goal is to serve customers in a timely, courteous and professional manner.
Payment Options
Pay Online
Pay your bill any time of the day or night with Discover, Mastercard, Visa, or with an electronic check. Make a one-time payment or enroll in the Customer Dashboard to schedule recurring payments.
Pay by Phone
Customer service representatives are not able to take payments directly - please use our automated Pay-By-Phone system: 855-844-0523
Pay in Person
Pay in person at our District office:
14616 SE 192nd Street
Renton, WA 98058
Pay by Mail
Mail your check in the envelope provided with your bill and please include the bottom portion of the bill. Include our Account number in the memo portion of your check. Make checks payable to SCWSD:
Soos Creek Water and Sewer District
P.O. Box 34677
Seattle, WA 98124-1677
Automatic Payment
Make your utility payment on time, every time, with Soos AutoPay. No checks to write, no postage to pay, and no late fees. Just download, fill out the Autopay Form (PDF) and mail to:
Soos Creek Water and Sewer District
14616 SE 192nd Street
Renton, WA 98058-9420
Bill Payer Program (Through Your Financial Institution)
You can arrange with your bank or financial institution to pay your bills from your account. Please contact them directly for more information and allow seven days for payment processing.
Frequently Asked Questions
If your question is not answered here, please contact our Billing Department at 253-630-9900 option 3.
- How often do you bill?
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Every two months, for both residential and non-residential customers.
- Is my water meter read every billing period or is water use estimated?
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We do not estimate meter readings. All residential and most non-residential meters are radio-read meters allowing us to get accurate readings every billing period.
- What is the $16.00 charge on my first bill?
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Your first bill will include a one-time charge of $16.00. This is an administrative fee for change in ownership on an existing service location.
- Will you accept payment arrangements for my water/sewer bill?
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No. All customers are given ample time to pay their bills and are expected to keep their accounts current. We understand that occasionally a customer may run into financial problems. If this happens to you, please call our Billing department at 253-630-9900 option 3 to speak to a customer service representative. See a list of agencies that may be able to help (PDF).
- Do you accept payments by credit card, debit card, or electronic check?
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Yes. Invoice Cloud, a third-party vendor, provides our customers with an automated payment service that accepts Discover, Mastercard, Visa, and electronic checks. Access your account online to make a one-time payment or to set up an account that will allow you to schedule future payments, see your water/sewer account history, and to receive your bills electronically.
- Can I have my water/sewer bill paid through an automatic deduction from my bank account?
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Yes, with Soos Autopay. Complete our Autopay form (PDF) and return it to us with a voided check or a deposit slip from your savings account. It usually takes three to four weeks to set your account for the initial withdrawal.
- Do you offer E-billing?
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Yes, it is easy to receive your water/sewer bill electronically. Access your account online and follow the instructions to start receiving your bills electronically. Save a tree!
- I have a water leak, can you help?
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You are responsible for repairing any water leaks on your side of the water meter. You may need to call a plumber to help with repairs. If the leak is in the line between the meter and the house, you may be eligible for a one-time adjustment to your water bill. If the leak is inside your home then you are responsible for the entire water bill.
- Who oversees Soos Creek? Are you regulated by the Washington State Utilities and Transportation Commission?
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Soos Creek does not fall under the authority of the state Utilities and Transportation Commission. We are governed by a Board of Commissioners comprised of five publicly elected citizens living within our service area. The Board's authority resides in State law RCW 57.08.005 (PDF).