Leak Adjustment Policy

1. Only faulty service lines will be considered for adjustments. A “service line” is defined as the water line running from the water meter to the house. See illustration below:
   
   
2. Soos Creek Water and Sewer District will adjust one bill, one time, every five years at the customers request. The only exception to item #2 is if the service line is replaced from the meter to the home as per current plumbing code.
3. This policy does not include irrigation systems, toilets, hot water tanks or any other plumbing inside or outside the house. Any piping connected to the service line would not be considered for an adjustment.
4. Adjustments will be made at 50% of the total consumption. The base rate will not be figured into the adjustment. Example: (Base rate) + (50% x Consumption) = Adjusted Bill
5. If the leak covers more than one billing period then the adjustment would be given on the higher consumption of the two bills.
6. A field check will be made to verify that the leak was repaired and to obtain the current meter reading.
7. In the case of a second adjustment, documentation and/or an inspection must be provided or made.